Privacy Policy
Effective Date: January 1, 2026
Thank you for visiting the website of Captain Steamer & Captain’s Complete Restoration (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us through our website and related communication channels.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, request services, communicate with us, or otherwise interact with our business.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form
- Request an estimate or quote
- Call, text, or email our office
- Subscribe to updates or promotions
- Submit service inquiries
- Communicate with our team through the website or social media
The information we may collect includes:
- Name
- Phone number
- Email address
- Property address
- Service details or project information
- Any additional information you choose to provide
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on the website
- Referral source
This information helps us improve website functionality, performance, and user experience.
How We Use Your Information
We may use the information we collect for purposes including:
- Responding to inquiries and quote requests
- Scheduling services and appointments
- Providing customer support
- Improving our website and services
- Communicating regarding promotions, updates, or special offers
- Sending appointment reminders or service related communications
- Maintaining business records
- Preventing fraud or misuse of our website
- Complying with legal obligations
SMS and Text Message Communications
If you provide your phone number, you consent to receive calls and text messages from Captain Steamer & Captain’s Complete Restoration regarding your inquiry, appointment scheduling, service updates, follow ups, and promotional communications.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of receiving text communications at any time by replying STOP.
For assistance, reply HELP or contact our office directly.
We do not sell or share mobile opt in information with third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to enhance user experience and gather website usage information.
These technologies may help us:
- Understand website traffic patterns
- Improve website performance
- Measure advertising effectiveness
- Customize website content
You may choose to disable cookies through your browser settings. However, some portions of the website may not function properly if cookies are disabled.
Third Party Services
We may use trusted third party services to assist with:
- Website hosting
- Analytics
- Advertising and remarketing
- CRM and customer management
- Payment processing
- Form submissions
- Communication services
These providers may have access to information necessary to perform their services but are not permitted to use your information for unrelated purposes.
Our website may also contain links to third party websites. We are not responsible for the privacy practices or content of external websites.
Data Sharing
We do not sell your personal information.
We may share information only in the following circumstances:
- With service providers assisting in business operations
- When required by law or legal process
- To protect our rights, customers, or business operations
- In connection with a business transfer, merger, or acquisition
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Limit certain uses of your information
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
Contact Information
Captain Steamer & Captain’s Complete Restoration
Phone: (239) 275-8120
Website: https://captainsteamer.net/
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our office directly.